Effective Date: Jan 2026
By visiting volyxa.com or using any of our services, you confirm that you have read and agree to these Terms of Service. If you do not agree, please do not use the website.
These terms govern your use of our website and the services we provide through it including wholesale distribution, fulfillment, sourcing, Shopify development, and Amazon account management.
Volyxa provides B2B distribution and eCommerce support services to retailers, wholesalers, and online businesses primarily in the UAE and KSA markets. Our specific services include:
The details, pricing, and scope of each service are agreed upon directly with clients before any work begins or products are supplied.
You may use volyxa.com for lawful purposes only. You agree not to:
All prices and availability shown on or discussed through volyxa.com are subject to confirmation. A quote provided by our team is valid for the period stated in writing. Orders are only confirmed once both parties have agreed to the terms in writing and any required payment or deposit has been received.
We reserve the right to decline any order at our discretion, particularly where stock availability has changed or if we have reasonable concerns about the transaction.
Payment terms are agreed individually for each client and outlined in our invoices or service agreements. Unless otherwise specified:
We do not store any payment card information on our website. Payments made through third-party platforms are subject to their own terms.
Delivery timelines are estimates based on current stock levels, logistics availability, and destination. While we make every effort to meet agreed timelines, we are not liable for delays caused by third-party carriers, customs, or factors outside our control.
Risk of loss transfers to the buyer once goods are handed over to the shipping carrier, unless otherwise agreed in writing.
Any claims regarding damaged, missing, or incorrect goods must be raised within 48 hours of delivery with supporting documentation (photos, delivery notes, etc.). We will investigate and respond within 5 business days.
We do not accept returns for change of mind on wholesale orders. For service-related disputes, clients should first contact us directly at info@volyxa.com so we can resolve the matter. If a resolution cannot be reached, disputes will be handled in accordance with UAE law.
All content on volyxa.com, including text, logos, graphics, images, and page structure, is the property of Volyxa or is used with appropriate permission. Unauthorized copying, reproduction, distribution, modification, or use of any website content is prohibited without prior written consent.
Product images from third-party brands (Casio, Revlon, etc.) remain the property of their respective owners and are used for identification purposes only.
To the fullest extent permitted by applicable law, Volyxa will not be liable for any indirect, incidental, special, or consequential losses arising from or related to your use of our website or services. Where liability cannot be excluded, Volyxa’s total liability will be limited to the value of the specific order or service giving rise to the claim.
We make no guarantees that the website will always be available or free from technical errors, though we work to keep it running reliably.
We use third-party tools and platforms to operate our business, including WhatsApp for communication and various logistics partners for shipping. Your interactions with these platforms are subject to their own terms and privacy policies. We are not responsible for their practices.
We may update these terms from time to time. When we do, we will update the effective date above. Your continued use of the website after any changes means you accept the updated terms. If the changes are significant, we will try to notify active clients directly.
These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes that cannot be resolved informally will be subject to the jurisdiction of the relevant courts in the UAE.
For questions about these terms or any aspect of our services, please get in touch:
